TAHA auto believes in the highest standards of integrity with respect to the relation with our customers. We want that the interaction of the customers with the company should be polite and without any dispute. We could go any length for retaining the relation and dispute free relation. . Kindly read this piece carefully to review about our policies and practices regarding your information and our safeguarding tactics.
The privacy policy handles the static information that is collected from the customers any time round the clock. Our policies ensure that the details of customers are in safe hands. It denotes our practices for collecting, using, maintaining, protecting, and disclosing the collected information. No fake information regarding our customers would be shown on the display of the company
Strategic relation
Sometimes the third parties also keep a track of your surfing and customers’ page clicks, thus extracting their information through numerous fraud methods. But we are abiding by the fact that we would not disclose the customers’ information. We cannot disclose anyone’s information to the third party or our competitors.
When we share your information with our peer and market advisors just to maintain a good and healthy strategic relationship. Customer related data is provided to other companies by us so that they could do the statistical and analytical research and surveys. Such companies are under strict policies regarding not to share our customers information with any other competing or rising firm. However, no data transmission over the internet can be guaranteed to be totally 100% secure. We try to build and maintain a good and healthy relation with our customers just to ensure that their data is in the safe hands.
Information collection
We may collect the information with respect to user activities on the internet, the content of his interest and kind of surfing he does to get the broader vision of his interests. Numerous methods are there through which the users’ information may allow us to provide better service, such as speaking with a representative on the telephone, filling the online form, participating in any online survey, setting any appointments with our customer care team and meeting them face to face for a deal, registering or purchasing a product or service In such situations, we may collect users’ personal information such as name, email address, phone number, vehicle registration number, photographs and contact details with respect to residential address.
Call Recording for Quality Assurance
Information Collection During Calls
TAHA Auto Group is dedicated to providing exceptional customer service and enhancing user experience. To ensure the continuous improvement of our service quality, we may record telephone conversations between our representatives and customers. The recordings will be used for training and quality assurance purposes, helping us to improve our services and ensure accuracy in our communications and transactions.
Use and Protection of Call Recordings
The recorded calls will be used internally to train our staff and enhance our customer service quality. Access to these recordings will be restricted to authorized personnel only, ensuring that the confidentiality of the information discussed during the calls is maintained. The recordings will be stored securely and will be disposed of in a secure manner after a specified retention period, in compliance with applicable laws and regulations.
Notification to Customers
Customers will be informed at the beginning of each call that the conversation may be recorded. This is to provide transparency and allow customers the option to decline if they do not wish to be recorded. If a customer prefers not to have their call recorded, alternative communication methods, such as email, will be available to ensure that their inquiries and concerns are addressed.
Your Consent
By continuing with the call after the notification, you consent to the recording of the telephone conversation. If you do not consent, you may choose to communicate with us through alternative channels.
Log Information of Server
Like any other site, we also collect the basic details with respect to your visit on our site. When you visit any site and you disclose certain information about yourself, such as your Internet Protocol (IP) address, browser type, content of your interest, the time of your visit, and the referring location. Information liked the page views, clicks while visiting any website.
We have access to this information:
- Directly from you when you provide it:
- When you file your details to use the services, to get call from us regarding any query and to know about the price quotation.
- speaking with our representatives over the telephone
- via using our Services. When you continue to remain in touch with us and be our permanent customers.
- submitting the vehicle information or photographs over the internet for the car removal
- either through filling the forms on our website
- registering to use our Website or Service while you create an account on our website for using our services
- subscribing to one of our services including email communications
- when you provide personal information to us through feedback, surveys, or other forms provided on our Website
- interacting with our representatives through the Website
- Through several websites where we can collect the information about you where you have shared your information with our competitors or acquaintances.
- when you register, after you heard from friend or colleague just to know more about our website and services
- Automatically over the phone call when you speak with our customer service representative including when you provide personal information for verification purposes, for using the Services, and recordings of your calls.
- Directly through IP address, web beacons, cache files and cookies while customers navigate through our website.
- From third parties that often work for us for collecting your information and providing the detailed info to us for our future and further uses.
Dedicated to users privacy
We support certain privacy rights that do not allow the customer information to be leaked or misused. Our users can find that we are a part of the multiple programmers that deals with privacy policy of users and also deals with corrupts that are indulged in piracy and misusing of the users info. To ensure that our users’ information is secure we communicate our privacy policy directly and are strict in enforcing privacy safeguards within our company. We encourage our users to learn about the privacy policies of our company so that you can rely on us for the future as your future lies in the safe hands.
Details regarding our page plus service visitors
We consider users privacy should remain at the peak as we do not share or sell customers information with other competitors or acquaintances. For ensuring the high security of the users data, we ask the legal persons to safeguard the information as per the privacy policy rules.
Information collection through Cookies and Cache files
Company may use multiple tools like “web beacons” and “cookies” to recognize you as the interested customer in our services plus your access privileges on our website, as well as to trace website usage. A cookie is a piece of information that is sent to your web browser from a website that gets stored on your computer’s hard drive. A web beacon is a small electronic file that is embedded in a web page or email, which automatically allows checking surfed content by the user. These entities allow us to know about the number of page views and page clicks along with website traffic which includes new and previously visited customers to know more about their area of interest and content. So, each time you return to our website, we are able to identify you as a previous customer.
Protection of our user
TAHA auto takes all the preventive measures to ensure safety of the customer data against theft, piracy, copywriting, loss and misuse, alteration, disclosure and destruction. These preventive measures could be either administrative or theoretical. Users are reminded monthly of changing their passwords and not to share the existing passwords with anybody. It is the strict policy that user should not share the passwords with the close friends even, so as to prevent the data leaking. We use software that enables the encryption and safety of user’s data and personal info. Users are given passwords for logging in to our website and further using it for a good length of time. Users must change the passwords regularly to prevent the data theft from their account. It is recommended to change the passwords on monthly basis.
Data Disposal
We keep your information safe by storing it in encrypted files and only allowing certain staff to access it . We keep your information for 1 year at which point we securely destroy it by securely erasing all digital copies and physical shredding. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at tahatech.nz@gmail.com, or 0800 110 396 , or 248 East Tamaki Road, Otara, Auckland 2023.